Return Policy

Please review this policy before requesting a return or exchange.

When to Contact Us

Contact [support contact] within [number] days of receiving your order if:

• You received the wrong product, size, or colour compared with your confirmed order.

• Your item arrived damaged or has a defect.

• You need a size exchange.

• You wish to request a change-of-mind return, where eligible under the terms below.

Size exchanges: [State whether accepted and any conditions.]

Change-of-mind returns: [State whether accepted and any conditions.]

Product Condition

For size exchanges and change-of-mind returns, items must be unworn, unwashed, and in their original condition, with the original box, tags, and included accessories.

Try footwear indoors on a clean surface. Outdoor wear, dirt, or damage may affect eligibility for a discretionary return or exchange.

If your complaint concerns a defect discovered during use, explain the issue when contacting us so it can be assessed separately.

How to Request a Return

1. Send your order number, reason for the request, and relevant photographs to [support contact].

2. Wait for return instructions and the correct return address.

3. Pack the item securely and follow the provided shipping instructions.

Return Delivery Costs

• Incorrect, damaged, or defective item: [Who pays the return and replacement delivery costs.]

• Size exchange or change of mind: [Who pays the applicable delivery costs.]

Refunds and Exchanges

Returned items will be assessed against the reported issue and applicable conditions. We will notify you of the outcome.

Approved refunds are issued through [refund method] within [number] business days of approval. Your payment provider may require additional processing time.

Exchanges depend on stock availability. If the requested replacement is unavailable, we will discuss the available alternatives.

Original delivery charges: [Explain whether and when these are refundable.]

This policy does not limit rights available under applicable law.